Equality Policy

Bramhall Cars Limited — Last updated: March 2026

1. Statement of Commitment

Bramhall Cars Limited is committed to providing an equal and accessible service to all customers, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

We comply with the Equality Act 2010 and expect all drivers and staff to do the same.

2. Disability Awareness

We are committed to making reasonable adjustments to ensure our service is accessible to customers with disabilities. This includes:

• Providing assistance to passengers who require help entering or exiting the vehicle
• Assisting with luggage, wheelchairs, and mobility aids
• Allowing additional time for boarding and alighting
• Communicating clearly with passengers who may have hearing or visual impairments
• Being patient and understanding with passengers who may need extra support

3. Assistance Animals

In accordance with the Equality Act 2010, all drivers must carry assistance dogs and other recognised assistance animals at no extra charge. Drivers must not refuse a booking or journey because a passenger has an assistance animal.

A medical exemption from carrying animals may only be granted by the Licensing Authority on production of valid medical evidence. No other exemption is permitted.

4. Wheelchair Accessible Vehicles

Where wheelchair accessible vehicles are available, we will make every effort to dispatch them when requested. Customers should inform us of any accessibility requirements when making a booking so we can ensure the most suitable vehicle is dispatched.

5. Discrimination

Bramhall Cars will not tolerate discrimination of any kind. Any driver or staff member found to have discriminated against a customer will face disciplinary action, which may include termination of their contract and reporting to the Licensing Authority.

Equally, we expect our drivers to be treated with respect. Abusive, threatening, or discriminatory behaviour towards our drivers will not be tolerated.

6. Complaints

If you believe you have been discriminated against by a driver or member of staff, please contact us immediately. All equality complaints are treated with the utmost seriousness and will be investigated promptly.

• Phone: 0161 57 00 444
• Email: info@bramhallcars.uk

7. Training

All drivers and staff receive equality and disability awareness training within one month of commencing work. Training is refreshed at least every two years.

8. Review

This policy is reviewed annually to ensure it remains compliant with current legislation and licensing conditions.